Terms of service
LAST UPDATED: 1 September 2026
OVERVIEW
These Terms of Service (“Terms”) govern your use of the Atiana Jewellery website and any purchase you make from us. “Atiana Jewellery”, “we”, “us” and “our” refer to Atiana Jewellery. Our website, online store, products, services and related content are referred to collectively as the “Services”. Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
Please read these Terms carefully before using our website or placing an order. These Terms should be read together with our Privacy Policy, Return and Refund Policy and Shipping Policy. By using our website or placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 — ACCESS AND ACCOUNTS
You must be at least 18 years old and have legal capacity to place an order. If you are under 18, you may browse the website only with the involvement and permission of a parent or legal guardian.
You must provide accurate, current and complete information when creating an account or placing an order. You are responsible for keeping your account credentials confidential and for activity carried out through your account. Please contact us promptly if you believe your account has been used without permission.
You must not transfer, sell or allow another person to use your account in a way that is unlawful or misleading.
SECTION 2 — OUR PRODUCTS
We take reasonable care to describe and photograph our jewellery accurately. However, colours and appearance may vary slightly depending on screen settings, lighting and photography. Measurements and weights are approximate unless expressly stated otherwise.
Many Atiana Jewellery pieces are handmade or contain natural gemstones. Minor variations in texture, finish, colour, pattern, inclusions and stone appearance are part of their natural or handmade character and do not necessarily constitute a fault. These variations do not affect your right to receive goods that are as described, of satisfactory quality and fit for any purpose made known to us.
Product availability may change without notice. We may limit quantities or discontinue products, but this will not affect an order we have already accepted.
For hygiene reasons, earrings may be supplied in a tamper-evident hygiene seal. Change-of-mind returns of sealed earrings will be accepted only if the seal remains intact. This restriction does not apply where an item is faulty, damaged, misdescribed or otherwise fails to meet your statutory rights.
SECTION 3 — ORDERS AND CONTRACT FORMATION
Placing an order is an offer to purchase from us. After you order, we may send an acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that we have accepted the order. For ready-to-wear products, the contract is normally formed when we send an order acceptance or dispatch confirmation. For bespoke or personalised work, the contract is formed when we confirm in writing that we accept the agreed design, specification, price and payment arrangements.
We may decline or cancel an order for a legitimate reason, including unavailability, an obvious pricing or description error, suspected fraud, inability to authorise payment or delivery restrictions. If we cancel after taking payment, we will refund the amount paid without undue delay.
Please check all names, addresses, sizes, measurements, engraving, stone choices and other details before submitting or approving an order. If you notice an error, contact us immediately. We cannot guarantee that changes will be possible after an order has been accepted or work has begun.
Your cancellation and return rights are explained in our Return and Refund Policy at https://atianajewellery.com/policies/refund-policy.
SECTION 4 — BESPOKE, PERSONALISED AND ALTERED ITEMS
Bespoke, made-to-order, engraved, personalised, specially resized or otherwise altered items are created to the specification agreed with you. We will provide or confirm the principal design details, materials, size, price and estimated timescale before work begins. You are responsible for checking and approving these details.
Once you approve a bespoke design or specification, later changes may affect the price and completion date and must be agreed by us in writing. Natural gemstones and handmade processes can result in reasonable variations from sketches, digital renders or samples. We will not make a material change to the agreed design without your approval.
The statutory change-of-mind cancellation right generally does not apply to goods made to your specification or clearly personalised. If you ask to cancel after work has begun and we agree to the cancellation, we may retain or charge a reasonable amount for work completed, materials committed and other actual losses that we cannot reasonably avoid. This does not affect your rights if the item is faulty, not as described or not made in accordance with the agreed specification.
If a separate service is started during a statutory cancellation period at your express request and you later cancel, you may be required to pay a proportionate amount for the service supplied before cancellation, where permitted by law. If the service has been fully performed after your express request and acknowledgement, the statutory right to cancel that service may end.
SECTION 5 — PRICES, PAYMENT AND BILLING
Prices are shown in pounds sterling (GBP) unless stated otherwise. The total price payable, including any applicable UK taxes and delivery charge, will be displayed before you place your order. International customs duties, import taxes, brokerage fees and similar charges are not included unless we expressly state otherwise.
Prices and promotions may change before an order is accepted. A change will not affect an order already accepted, except where the displayed price was an obvious error that you knew or reasonably should have recognised. If we discover a pricing error, we will contact you and offer the option to proceed at the correct price or cancel for a full refund.
You must provide complete and accurate billing and payment information and be authorised to use the payment method supplied. Payment may be authorised or collected when the order is placed. Any deposit or staged payment for bespoke work will be explained and agreed before the order is accepted.
SECTION 6 — SHIPPING, DELIVERY AND INTERNATIONAL ORDERS
Available delivery methods, charges and estimated timescales are shown at checkout or in our Shipping Policy at https://atianajewellery.com/policies/shipping-policy. Bespoke and made-to-order products may have separate production times, which we will confirm with you.
We will deliver without undue delay and, unless a different timescale is agreed with you, no later than 30 days after the contract is formed. Delivery estimates are not guaranteed, but we will take reasonable steps to meet them and will contact you if a material delay occurs. Your statutory rights in relation to late or failed delivery remain unaffected.
Where we arrange delivery, the goods remain at our risk until they come into your physical possession or the possession of a person you identify to receive them. If you independently arrange a carrier that we did not offer, risk may pass to you when the goods are handed to that carrier, as permitted by law.
For deliveries outside the United Kingdom, the customer or recipient is responsible for any customs duties, import taxes, clearance charges, brokerage fees and other local charges imposed by the destination country. We do not control these charges and cannot predict their amount. Customs authorities may delay or inspect a parcel, and we are not responsible for delays caused solely by customs procedures or for charges imposed by customs authorities. However, this does not remove our responsibility to dispatch the order properly or our legal responsibility for loss or damage while the goods remain at our risk.
You are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if the address is incorrect. We cannot guarantee that it can be changed after dispatch. Additional costs caused by an incorrect address or a refused or uncollected delivery may be charged only where reasonable and permitted by law.
SECTION 7 — RETURNS, REFUNDS AND CONSUMER RIGHTS
Our Return and Refund Policy forms part of these Terms and is available at https://atianajewellery.com/policies/refund-policy. It explains the procedure and applicable timescales for cancellations, returns and refunds.
For most ready-to-wear goods purchased online, UK consumers may notify us that they wish to cancel within 14 days after delivery and then have a further 14 days to return the goods. Where a customer simply changes their mind, the customer is responsible for return postage, as explained in our Return and Refund Policy. We recommend using an insured and trackable service appropriate to the value of the jewellery.
Where required by law, we will refund the price paid and the cost of our least expensive standard delivery option. We may make a lawful deduction for any reduction in value caused by handling beyond what would reasonably be permitted in a shop.
Bespoke, personalised and certain altered goods are excluded from the statutory change-of-mind right. Sealed goods that are unsuitable for return for health protection or hygiene reasons may also be excluded once unsealed. These exclusions never remove your rights where goods are faulty, damaged, misdescribed or not made to the agreed specification.
All goods must be of satisfactory quality, fit for purpose and as described. Nothing in these Terms or our policies limits the remedies available to you under the Consumer Rights Act 2015 or other applicable consumer law.
SECTION 8 — INTELLECTUAL PROPERTY
The content of this website, including the Atiana Jewellery name, logo, jewellery designs, text, photographs, graphics, videos and the arrangement of the website, belongs to Atiana Jewellery or its licensors and is protected by applicable UK and international intellectual property laws.
You may access the website for personal, non-commercial use. You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content or designs without our prior written permission, except where permitted by law.
Shopify’s name, logos and related marks belong to Shopify or its licensors. Other names and marks belong to their respective owners.
SECTION 9 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools, payment services, applications or features supplied by third parties. Their availability and operation may be governed by separate terms and privacy policies. We do not control third-party tools and are not responsible for matters outside our reasonable control, but nothing in this section excludes any responsibility that cannot lawfully be excluded.
Use any optional third-party tool in accordance with the provider’s terms. New website features and resources that we introduce may also form part of the Services and be subject to these Terms.
SECTION 10 — THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, availability or practices of websites we do not control. A link does not necessarily mean that we endorse the third party.
Please review the third party’s terms and policies before entering a transaction with it. Questions or complaints about a third party’s own products or services should be directed to that third party. This section does not affect any legal responsibility we may have for content or services we supply to you.
SECTION 11 — RELATIONSHIP WITH SHOPIFY
Atiana Jewellery is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Atiana Jewellery. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Atiana Jewellery, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Atiana Jewellery.
SECTION 12 — PRIVACY
Our collection and use of personal information is explained in our Privacy Policy at https://atianajewellery.com/policies/privacy-policy. Certain personal information may also be processed by Shopify in accordance with Shopify’s privacy notice at https://www.shopify.com/legal/privacy/app-users.
Because Shopify hosts our online store, information submitted through the website may be processed by Shopify and relevant service providers, including providers located outside the country where you live, subject to applicable data-protection requirements. Please read our Privacy Policy for further information.
SECTION 13 — REVIEWS AND FEEDBACK
If you submit a review, photograph, suggestion or other feedback, you confirm that you own it or have permission to provide it, that it is accurate to the best of your knowledge, and that it does not infringe another person’s rights or break the law.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish and display feedback for the operation and promotion of Atiana Jewellery. This licence does not transfer ownership of your content to us. We may remove content that is unlawful, misleading, abusive, infringing or otherwise inappropriate. We will handle personal information connected with feedback in accordance with our Privacy Policy.
SECTION 14 — ERRORS, INACCURACIES AND AVAILABILITY
Occasionally, information on the website may contain a typographical error, inaccuracy or omission relating to a description, price, promotion, delivery charge, transit time or availability. We may correct information and update the website at any time.
If an error affects an order you have placed, we will act fairly and contact you where appropriate. We will not make a material change to an accepted order without your agreement. If we cannot fulfil the accepted order as agreed, we may cancel it and issue a full refund. Your statutory rights remain unaffected.
SECTION 15 — PROHIBITED USES
You may use the website only for lawful purposes. You must not use it to commit or encourage unlawful activity; infringe intellectual-property, privacy or other rights; submit false or misleading information; harass or harm another person; transmit malicious code; send spam; scrape or extract data without permission; interfere with security; impersonate another person; or disrupt the operation of the website.
We may restrict or suspend access where we reasonably believe that these Terms or the law have been breached. This does not affect rights arising from an order we have already accepted, except where suspension or cancellation is reasonably necessary because of fraud, illegality or another lawful reason.
SECTION 16 — AUTOMATED AGENTS
If automated software or an artificial-intelligence agent accesses or interacts with the website, it must identify itself truthfully and comply with applicable law and our reasonable technical and security requirements. It must not conceal that it is automated, imitate human behaviour to evade controls, circumvent CAPTCHAs or other access restrictions, or continue to access the website after we have asked it to stop.
We may use reasonable technical measures to limit automated access that threatens the security, availability or proper operation of the website.
SECTION 17 — TERMINATION OR SUSPENSION
We may suspend or terminate access to the website where reasonably necessary, including in response to unlawful activity, fraud, security concerns or a material breach of these Terms. Where practicable, we will give reasonable notice.
Termination of website access does not remove any payment obligation already due and does not affect an accepted order or either party’s accrued rights, unless cancellation of that order is lawful and reasonably necessary. Provisions that by their nature should continue after termination will remain in effect.
SECTION 18 — WEBSITE AVAILABILITY AND WARRANTIES
We take reasonable care to keep the website and its information available and accurate, but we cannot promise that access will always be uninterrupted, secure or error-free. We may temporarily suspend or change website functionality for maintenance, security or other operational reasons.
Nothing in this section excludes or limits the legal terms that apply to goods or services supplied to consumers. In particular, goods must be of satisfactory quality, fit for purpose and as described, and services must be performed with reasonable care and skill.
SECTION 19 — LIABILITY
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory consumer rights, and any other liability that cannot legally be excluded or limited.
Our products and website are intended for personal consumer use. We are not responsible for business losses, including loss of profit, revenue, business opportunity or business interruption, where you use a product or the website for commercial purposes that were not disclosed and agreed with us.
Neither party will be responsible for delay or failure caused by an event genuinely outside its reasonable control, but we will contact you as soon as reasonably possible and take steps to minimise the effect. Your statutory rights, including rights relating to delayed delivery, remain unaffected.
SECTION 20 — RESPONSIBILITY FOR MISUSE
You are responsible for losses that we reasonably and foreseeably incur because of your unlawful misuse of the website or your material breach of these Terms. We will take reasonable steps to minimise any loss. Nothing in this section requires you to compensate us for loss caused by our own breach, negligence or failure to comply with the law, and nothing restricts your statutory rights.
SECTION 21 — SEVERABILITY
If a court or competent authority finds that any part of these Terms is unlawful or unenforceable, that part will be treated as removed or modified only to the minimum extent necessary. The remaining provisions will continue in effect.
SECTION 22 — WAIVER AND ENTIRE AGREEMENT
If either party delays in enforcing a right, that does not mean the right has been waived. A waiver is effective only for the specific circumstances in which it is given.
These Terms, together with the policies and order information referred to in them, form the agreement between you and us regarding your use of the website and your purchase. Nothing in this section excludes information or representations that the law requires us to honour, or limits your statutory rights.
SECTION 23 — TRANSFER OF RIGHTS
You may not transfer your account to another person. You may transfer your rights under a particular contract where the law allows or where we agree in writing.
We may transfer our rights and obligations under these Terms as part of a sale, transfer or reorganisation of our business. We will ensure that any transfer does not reduce your rights and, where required, will notify you.
SECTION 24 — GOVERNING LAW AND DISPUTES
These Terms and contracts between you and us are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live. If you live outside the United Kingdom, any mandatory consumer protections and rights to bring proceedings that apply in your country of residence are not excluded by this section.
Please contact us first if you have a concern so that we can try to resolve it promptly and fairly.
SECTION 25 — CHANGES TO THESE TERMS
The current version of these Terms will be available on this page. We may update the Terms to reflect changes to our business, website, services or legal obligations.
Changes will not apply retrospectively to an order already accepted unless the change is required by law, is clearly beneficial to you, or you agree to it. Where required by law, we will give reasonable notice of a material change. The date at the top shows when these Terms were last updated.
SECTION 26 — CONTACT INFORMATION
Trading name: Atiana Jewellery
Trading address: Unit 25, 43 Kirby Street, London, EC1N 8TE, United Kingdom
Email: atianajewellery@gmail.com
Telephone: +44 (0)7411 889 788
Website: https://atianajewellery.com