Terugbetalingsbeleid

RETURN AND REFUND POLICY

Last updated: 1 September 2026

We hope you love your Atiana Jewellery purchase. This policy explains your rights and how to request a return.

CHANGE-OF-MIND RETURNS

For eligible items purchased online, you may cancel your order by notifying us within 14 days after the day you receive it. You then have a further 14 days to return the item.

To request a return, email atianajewellery@gmail.com with your order number and a clear statement that you wish to cancel or return your order. We will provide return instructions.

Customers are responsible for the direct cost of change-of-mind return postage. Because jewellery may be valuable, we strongly recommend using a tracked and appropriately insured postal service. Please retain proof of postage.

RETURN CONDITION

You may inspect and try on an item as you would in a shop. Returned jewellery should be unworn beyond this inspection, undamaged and returned with any original packaging, tags, certificates and accompanying items where possible.

We may make a reasonable deduction from the refund if unnecessary handling has reduced the item’s value.

ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

The right to cancel does not apply to:

• Bespoke, made-to-order, engraved or personalised jewellery.
• Jewellery altered or resized specifically to your requirements.
• Earrings supplied in a tamper-evident hygiene package once the hygiene seal has been opened or broken.

These exclusions do not apply where an item is faulty, damaged, misdescribed or does not conform to the order.

REFUNDS

Once we receive the returned item, or you provide evidence that it has been sent back, we will process any refund due without undue delay and within 14 days.

Refunds will be made to the original payment method. If you cancel the complete order, we will also refund the cost of our standard delivery option. Any additional amount paid for express or upgraded delivery is not refundable beyond the standard-delivery cost.

Your bank or payment provider may require additional processing time after we issue the refund.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is faulty, damaged, incorrect or not as described, contact us promptly at atianajewellery@gmail.com with your order number and photographs where appropriate.

Where a return is required because an item is faulty, damaged, incorrect or misdescribed, Atiana Jewellery will cover reasonable return costs. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

EXCHANGES

If you would like a different eligible item, please contact us. Where appropriate, the original item may be returned for a refund and a new order placed separately. Bespoke, personalised, altered and resized pieces cannot be exchanged unless faulty or not as agreed.

INTERNATIONAL ORDERS, CUSTOMS AND RETURNS

International orders may be subject to import duties, local taxes, customs charges, brokerage fees or clearance fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer or recipient.

Atiana Jewellery cannot predict or control customs charges and is not responsible for delays caused by customs authorities or local clearance procedures. Customers are responsible for checking and complying with the import requirements of their destination country before ordering.

If a customer refuses delivery or does not pay required customs charges and the parcel is returned to Atiana Jewellery, any refund will be considered after the item has been safely received. Original shipping costs, return shipping costs and any customs or carrier fees charged to Atiana Jewellery may be deducted from the refund where legally permitted.

Change-of-mind international return postage is the customer’s responsibility. Original international shipping charges are not refundable after dispatch, except where required by law or where the item is faulty, damaged, incorrect or misdescribed.

Atiana Jewellery remains responsible for dispatching the order to the delivery address provided and for addressing parcels that are lost or damaged before delivery in accordance with applicable consumer law.

RETURN ADDRESS

Atiana Jewellery
Unit 25, 43 Kirby Street
London
EC1N 8TE
United Kingdom

CONTACT

Email: atianajewellery@gmail.com
Phone: +44 7411 889 788