Versand

LAST UPDATED: 1 September 2026

SHIPPING POLICY

Thank you for shopping with Atiana Jewellery. This policy explains how we prepare, dispatch and deliver UK and international orders.

ORDER PROCESSING

Ready-to-wear jewellery is normally prepared and dispatched within 2–3 working days after payment has been successfully received.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will be processed from the next working day.

During busy periods, new product launches or holidays, processing may take slightly longer. We will contact you if there is a significant delay.

BESPOKE AND MADE-TO-ORDER JEWELLERY

Bespoke, personalised, engraved, resized and made-to-order jewellery requires additional production time. The estimated completion and dispatch time will be confirmed before we accept the order or begin work.

Any changes requested after the design or specification has been approved may affect the production time and delivery date.

DELIVERY CHARGES

Available delivery services and charges are displayed at checkout and depend on the delivery destination, parcel value and selected delivery method.

The customer can review the applicable delivery charge before completing payment.

UK DELIVERY

UK orders are sent using a tracked delivery service. Insurance appropriate to the jewellery’s value will be used where available.

The estimated delivery time will be shown at checkout or provided in the dispatch confirmation. Delivery times begin after the order has been dispatched and do not include processing or bespoke production time.

High-value orders may require a signature or other confirmation upon delivery.

INTERNATIONAL DELIVERY

International delivery is available to selected countries. Available destinations, delivery charges and estimated delivery times are displayed at checkout.

International orders will normally be sent using a tracked service, with insurance appropriate to the jewellery’s value where available. Some destinations may be unavailable because of carrier, insurance, customs, legal or security restrictions.

International delivery estimates do not include time required for customs clearance. Customs authorities may inspect or delay a parcel, and these procedures are outside our control.

CUSTOMS DUTIES AND IMPORT CHARGES

For orders delivered outside the United Kingdom, the customer or recipient is responsible for any customs duties, import taxes, clearance charges, brokerage fees or other charges imposed by the destination country.

These charges are not included in the product price or delivery charge unless we expressly state otherwise. We do not control these charges and cannot predict their amount. Customers should contact their local customs authority before ordering if they require further information.

We are not responsible for charges imposed by customs authorities or for delays caused solely by customs processing. However, this does not remove our responsibility to dispatch the order correctly or our legal responsibility for loss or damage while the goods remain at our risk.

ORDER TRACKING

Where tracking is available, tracking information will be provided by email after dispatch. Tracking information may take a short time to become active after the parcel has been collected by the carrier.

Please check your email address carefully when placing your order and check your spam or junk folder if the dispatch confirmation is not received.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery name and address.

If you notice an error, contact us immediately at atianajewellery@gmail.com. We cannot guarantee that an address can be changed after the order has been dispatched.

We are not responsible for delays caused by an incomplete or incorrect address supplied by the customer. Reasonable redelivery or return costs resulting from an incorrect address may be charged where permitted by law.

DELIVERY ATTEMPTS, UNCLAIMED AND REFUSED PARCELS

The customer is responsible for following the carrier’s instructions following an attempted delivery and for collecting the parcel within the carrier’s stated timeframe.

If a parcel is refused, not collected or returned because of an incorrect address, we will contact the customer after it is returned to us. Reasonable return or redelivery costs may be charged or deducted from any applicable refund where permitted by law.

For international orders, any customs, return or carrier charges imposed on us because a parcel was refused or left unclaimed may also be deducted where reasonable and legally permitted.

DELAYS

Delivery dates are estimates unless we have expressly agreed to deliver by a specific date.

We are not responsible for delays caused solely by customs processing, severe weather, carrier disruption, industrial action or another event genuinely outside our reasonable control. If a material delay occurs, we will take reasonable steps to assist and keep you informed.

Unless a different delivery period has been agreed, orders will be delivered without undue delay and no later than 30 days after the contract is formed. Bespoke orders may have a longer production and delivery period agreed with the customer.

Your statutory rights regarding delayed or failed delivery remain unaffected.

LOST OR MISSING PARCELS

If tracking shows an unusual delay or your parcel has not arrived within the estimated delivery period, please contact us at atianajewellery@gmail.com.

We will investigate the delivery with the carrier. Where we arrange delivery, the jewellery remains at our risk until it comes into your physical possession or the possession of a person you have identified to receive it.

Please do not independently return, redirect or abandon a parcel without first contacting us.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible at atianajewellery@gmail.com.

Please retain the jewellery, original packaging and delivery packaging and provide clear photographs of the parcel and item. This will help us investigate the damage and arrange an appropriate solution.

Reporting damage promptly helps us make a carrier claim, but it does not affect your statutory rights.

RETURNS

Shipping arrangements for cancellations and returns are explained in our Return and Refund Policy:

https://atianajewellery.com/policies/refund-policy

CONTACT US

For questions about delivery, please contact:

Atiana Jewellery

Email: atianajewellery@gmail.com

Telephone: +44 (0)7411 889 788

Trading address: Unit 25, 43 Kirby Street, London, EC1N 8TE, United Kingdom